Customer Service

It takes less than 2 minutes: (1) Create a free profile at energi.dk/prøvetime. (2) Choose a center and a time that works for you. (3) Show up—we’ll take care of the rest. Your first class is free and completely no-obligation. No experience is necessary.

No. The Reformer’s resistance adjusts to your level, so you’ll be challenged whether it’s your first session or your hundredth. Our instructors will guide you through every exercise, and there’s always room to go at your own pace. Most people find after just one session that it’s easier to keep up than they thought.

Reformer: Non-slip socks and gloves (required for hygiene reasons). Heat It Up: Indoor shoes and a towel. Both items are available for purchase at all centers. Additionally: Work out in clothes you feel comfortable in. We have changing rooms and showers at all centers.

Membership starts at 349 DKK/month (4 classes per month). Unlimited training costs 799–899 DKK/month. You can also purchase a punch card starting at 150 DKK per session. All memberships are valid at all 25+ centers. See all prices at energi.dk/pris.

Reformer: Strength, balance, and flexibility on a Pilates Reformer machine. 50 minutes. Our signature program. Heat It Up: A variety of workout programs in a studio heated to 30 degrees Celsius with infrared heat. Improves flexibility and boosts metabolism. Several workout options to choose from. Bungee Fly: Cardio and strength training using bungee straps—fun, unique, and intense. All classes are suitable for all fitness levels. Available only at select locations.

Yes. New members get one free trial class—with no obligation. Just create a profile, book a class, and show up. If you like it, you can sign up for a membership afterward. No automatic sign-up, no hidden fees.

Log in to your profile and cancel your membership under “Membership.” The notice period is the current month plus one month. Example: If you cancel on March 15, your membership will expire on April 30. Student ID cards and youth cards must be canceled by emailing info@energii.dk.

Yes — if you have a Free Training, Gentle Reformer, or Student/Youth membership. A membership freeze costs 149 DKK and lasts a minimum of 7 days and a maximum of 6 months. Free Training and Gentle Reformer: freeze your membership directly through the Energii app. Student/Youth Card: email info@energii.dk. Annual passes and punch cards cannot be put on hold.

Yes. Upgrades (e.g., from "Train 4" to "Open Training") can take effect on the 1st of the current or next month. Downgrades take effect the following month. Important: Future bookings will be canceled if you make changes—be sure to rebook. Contact info@energii.dk to make changes.

The price depends on whether you are over or under 30. If you have an active membership, the price will automatically change to the higher rate in the month you turn 30. You don’t need to do anything—it happens automatically. See current prices at energi.dk/pris.

Youth Pass (under 21): 399 DKK/month. Unlimited access to all classes. Automatically renews until your 21st birthday. Student Pass (full-time students): 399 DKK/month + 49 DKK sign-up fee. Unlimited access to all classes. Valid student ID required. How to activate your student card: (1) Create a profile. (2) Reply to the email you receive with your program’s end date. (3) Show your student card at your first workout. Important: If you do not reply to the email, your membership will be converted to ‘Train 4 Classes’.

The punch card can be renewed for 149 DKK per month after it expires. Pay via MobilePay to 48847 and send the receipt to info@energii.dk. You can view the number of punches remaining and the expiration date under “Member Information” in your profile.

Yes. All memberships and punch cards are valid at all 25+ Energii centers in Denmark and Sweden. The only exception: The Skånsom Reformer membership is valid only at select centers (Holte, Hillerød, Hørsholm, Amager, Søborg, and Greve).